Feedback & Complaints

We value your feedback and are committed to continuous improvement

Submit Feedback or Complaint

ThevaCare takes all feedback and complaints seriously. We are committed to resolving any concerns promptly and fairly.

What happens next?

We will acknowledge your submission within 2 business days. Complaints receive a full response within 10 business days.

Our Process

  1. 1Submit your feedback or complaint using the form
  2. 2We acknowledge receipt within 2 business days
  3. 3We investigate and work toward resolution
  4. 4You receive a full response within 10 business days

External Escalation

If you are not satisfied with our response, you can escalate your complaint to the NDIS Quality and Safeguards Commission.

Phone: 1800 035 544

Website: ndiscommission.gov.au

Your Rights

As an NDIS participant, you have the right to provide feedback and make complaints without fear of losing your services or being disadvantaged.

Learn about your rights